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502 Bad Gateway Error Discussion

(103 posts) (31 voices)

Started 14 years ago by boydcomputing
Latest reply from BuBBy

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boydcomputing
Member

502 Bad Gateway
nginx/0.5.33

These messages are getting a bit old. It is indicative of a communication failure between servers or attempting to re-use a file in the browser's cache. Since I have my browser delete temp files whenever it is closed, with the exception of cookies, since there are some I'd like to keep (for various site settings), I would suggest addressing it at the server side.

Considering I'm not running your backend, and can determine a hald dozen possible causes off of the top of my head, I should think you can resolve it.

For the user, this message is essentially harmless, aside from being really annoying. However, since it come up in the comments every day, perhaps it is time to fix this. If you need to hire someone for the purpose, there are many qualified visitors to your site, including myself, that are "for hire"...not that I can speak for anyone else.

Posted 14 years ago #
boydcomputing
Member

The other posts I have seen refer to this already having been posted, and link to them.
However, both the newer and older posts are closed with no resolution.

Well?

Posted 14 years ago #
GMMan, Hexadecimal Blacksmith
Blocked

Unfortunately, the GOTD Team is always busy with other things, so they don't have time to fix it. It's awful that people have to see the error half the time, but they don't have much of a schedule for fixing things.

Posted 14 years ago #
Cacophony
Member

I started a discussion about the same problem a few days ago: http://www.giveawayoftheday.com/forums/topic/6790. I also contacted GOTD via their contact form, asking them to come here, read our discussion on the 502 Bad Gateway errors, and look into the problem. They neither replied to me via email nor on the forum.

The problem is definitely on their server. Some of us can download the software, but can't comment on it, while others can't download the software at all due to the 502 Bad Gateway errors. Both GOTD and their users would benefit if they fixed this problem, but it doesn't appear to be high on their list of priorities.

Posted 14 years ago #
Gracey
Member

I signed up at the forum (have been reading it for a while, just had nothing to post) just to see if I could get help with these issues. First 502 error came a couple of days ago when I seriously wanted to try Aneesoft 3D Flash Gallery and got a bad gateway error. Since that day I haven't been able to download any of the software.

I posted a comment to the comments thread...that would have been about 10:00am my time, and by 8:00pm my time the comment was still not "moderated".

while they may have "other things" to do, the whole point of their site sort of fails if users can't actually reach the download links. How will software developers get useful feedback if too many people can't even download it?

Posted 14 years ago #
Dragonlair
Member

I tried to download the utility (PDFzilla) using the mirror link (as normal since I usually get an error on the primary link) and got a 502 bad gateway. I tried the primary link and had no trouble.

I tried to submit a comment and got an error 502 bad gateway again. When I got back to the download page I saw my comment was submitted (awaiting moderation) despite the error.

I don't know if it is related but I had to click submit at least 3 times to get any of my ratings to take (with our without comments). What is going on today??????

Posted 14 years ago #
GMMan, Hexadecimal Blacksmith
Blocked

It seems that HTTP POST works better than GET. You can usually submit data, but when you're downloading some data the server gets an error.

A little trick in case you can't download a giveaway with the links provided:
-Click Spread the Word at the top of the GOTD page
-Find the link to the Giveaway Feed Service (white link in the blue box)
-Click on the "in English" link (the first one a little ways down the page)
-Copy and paste the URL in between the "download_link" tags. That's the actual path to the giveaway package.

Posted 14 years ago #
PayneLessDesigns
Member

Can't download. Download link, Download PDFZilla 1.2 now [http://www.giveawayoftheday.com/download/?id=10256], gives me "502 Bad Gateway". Even trying to logout does the same. Guess I'll be missing thi sGiveaway today since it seems to have been reported by many people and still hasn't been fixed.

Ron

Posted 14 years ago #
PayneLessDesigns
Member

WOW!. Missed GMMan's method. WORKS great! Thank you. Here's the actual download link:

http://files.giveawayoftheday.com/PDFZilla12.zip

Lot shorter than the steps given, but his will be good to keep in mind when you have another problem downloading a Giveaway.

Ron

Posted 14 years ago #
Campy
Member

I have been having lots of problems as well, but have been able to get by repeated tries. It often takes me 4 or 5 tries, but that doesn't take long. Still, this is a nuisance.

Posted 14 years ago #
watcher13
Member

Gracey, have you been able to successfully download anything? We've found over the months that the bad gateway problem is unrelated to general problems downloading. If you've never been able to download anything, and you're not getting the bad gateway message every time, then you probably have an issue with browser, hi-speed modem/router, or firewall settings.

Thanks for the tip GM. Also, let me advise you folks to try the foreign language sites, too. We've had success downloading from one of them when the main English link doesn't work. And there are 11 of them. There's a drop down menu on the very top of the giveaway page. It's not showing up properly on my Firefox now, but that's probably the result of one of my add-ons. Just click where it says U.S. English. You probably don't have to worry about the language of the software, from what we've heard in the few times that this has been tried, it's the English version of the software on every non-English site. It's up to the user in those other countries to enable the software in their native language. Many GOTDs are English only, anyway.

Posted 14 years ago #
copmom
Member

GMMan.. thanks.. your tip worked for me!

Posted 14 years ago #
RevX
Member

GMMan, great solution!

I've also found one today (I'll post here just for the sake of completeness). Even though I'm normally using Firefox, I use Opera 10 to overcome this stupid 502 Bad Gateway problem.
In Opera, I go to Extras/Downloads and in the edit/URL input field I enter the link URL of the link I'd usually click to get/download the giveaway. The download starts but saves the file under name 'default'. Simply rename it to whatever you like, e.g. gotdsetup.zip and you're done.

Posted 14 years ago #
cptdragn
Member

Something else I have found to work although not 100% is to copy the link to GOTD and open it in another browser. I normally use Firefox but have had success in copying the link to IE and downloading it from there. I'm just happy to see these posts as I was beginning to wonder if I had problems on my end with FF.

Posted 14 years ago #
jotster
Member

GMMan: A little trick in case you can't download ...

-Thanks, the 'trick' worked great!

I couldn't download InPaint 2.3 from the offer page :-(

----- dev -----
502 Bad Gateway both Download and Mirror (Ffv3.5.6=Y; OS=VHPsp2)
Error screen capture:
http://i46.tinypic.com/2afe71d.jpg
----- /dev -----

Sounds like a useful program -
Toot-toot!

PS - Thanks to FotoFlexer.com for image deco!

Posted 14 years ago #
Robert
StrayCat

It seems that HTTP POST works better than GET. You can usually submit data, but when you're downloading some data the server gets an error.

A little trick in case you can't download a giveaway with the links provided:
-Click Spread the Word at the top of the GOTD page
-Find the link to the Giveaway Feed Service (white link in the blue box)
-Click on the "in English" link (the first one a little ways down the page)
-Copy and paste the URL in between the "download_link" tags. That's the actual path to the giveaway package.

Nice one GM.
Strange thing is,I get the darn 'Bad Gateway' thing only when using the US English page and only when using Firefox.Using the mirror link often works.

But no problems at all when using IE...
Maybe this narrows down the issue.

Posted 14 years ago #
4shadowm
Member

I can download but can't post comments - which is sad cause I would have corrected some false information on today's download. There is an option to back up to an executable extractor so one doesn't have to buy the program to recover on a reinstall of the OS. There have been other times I would like to have posted a comment, but gave up. This really does reflect badly on GAOTD as this problem is seen by new users and it is a long standing problem.

Posted 14 years ago #
GMMan, Hexadecimal Blacksmith
Blocked

@4shadowm: Maybe they didn't approve of your comment. Anything about backing up giveaways are strictly prohibited unless it's extremely obvious.

Posted 14 years ago #
watcher13
Member

On the other hand, Robert, someone in another thread said he didn't have the problem when using Firefox. Yet I got 2 last night while using Firefox. Then got duplicate message notification, indicating my post might have gone through, anyway. A 502 error indicates server congestion. I still believe it's on their end. An inability to download or activate could be on either end. In a way, GOTD may just be the victim of it's own popularity. Even the biggest services occasionally run out of bandwidth.

I agree with GM, 4shadowm, that's the one comment that I believe they might censor. Even our very conscientious volunteer moderator, Bubby, probably believes that's out of bounds. I know those posts often sneak through, but it's definitely a "hot potato".

Posted 14 years ago #
Violet4714
Member

maybe i am wrong here, but i am reading the comment of 4shadowm as confirmation of the "Driver Magician" main page "Key features" item: "Clone all drivers to an auto-setup package (.EXE), so you can restore drivers without installing Driver Magician"....not as backing up the giveaway file...

some community members have questioned the ability to restore drivers without the program & 4shadowm is unable to post to verify that feature, as well as others, due to an inability to post...

Posted 14 years ago #
GMMan, Hexadecimal Blacksmith
Blocked

I heard with other versions of this program the key is required regardless. You can probably see it by searching for the previous versions of this giveaway on this site.

Posted 14 years ago #
Robert
StrayCat

I don't know why some people are making a fuss about Driver Magician on the main comments' page.

To be on the safe side please choose 'create a self extractor' - or preferably the 'backup to folder' option (standard option).
In case you have to reinstall your OS you can always use the Device manager to reinstall your drivers pointing to this folder.

For the other two options you may have buy the software (auto-setup and zip - uses Driver Magician's own compression method).
Well,Driver Magician is well worth buying too. :)
I won't bother trying to post this on the comment's page...it might not appear before the giveaway is over anyway.

Posted 14 years ago #
watcher13
Member

Yeah, Violet, my mistake. I'm sorry 4shadowm, I should have read more carefully. As you say, it's a technical glitch and any hint that GOTD is censoring it is off base. Again, my apologies.

Posted 14 years ago #
Frique
Member

As much as I hate to say it, this issue may be due to the recent popularity of GOTD. I know that the site has received quite a bit of press recently. They have been highlighted as a favorite website on TekZilla and in an article on C-net. Both of these have probably increased the traffic to GOTD quite considerably. I know that I became obsessed with GOTD after finding it on StumbleUpon. At that time they were having similar issues. Maybe they just need to increase their bandwidth. Maybe they need different servers. I don't know since I am still pretty new at the whole internets thing, but I do know that these options take money. This may be possible in the future, but not currently.

I am sure that they are doing everything that they can to address the problem. It would be poor management not to fix the problem. The only way GOTD can make money (to pay for their servers & bandwidth) is to keep the traffic up on their site. More clicks means more money (through advertising.) I know that the quality of programs has gone up since I found GOTD several years ago. I am sure that the traffic has also increased. Maybe they just need a couple of days to make sure that the increased traffic is not a fluke. Maybe then they will make any additional purchases necessary.

Posted 14 years ago #
watcher13
Member

Well said, Frique, you're probably right. But you should know that this is not a new problem. It's been occurring sporadically for many months. I think GOTD is a pretty small operation and probably hate to admit that they lack the staff to keep up with the many irons they have in the fire. I hate to say it, since there's a lot of good features about the recent redesigns, especially here in the forums, but I think that GOTD tends to often bite off more than it can chew. Better to do a few things well, than struggle to do a lot of things up to standard.

Posted 14 years ago #
4shadowm
Member

I posted nothing about reinstalling the product. I posted about a FEATURE of the program to back up your drivers in a self extracting executable. I'd expect the mods to be at least a little bit knowledgable.

Again, the problem, plus the lack of knowledge before disallowing a comment speaks negatively about this site. Perhaps it doesn't pay for members to try and be helpful around here.

Posted 14 years ago #
4shadowm
Member

I should add, I don't think my comment got disallowed, because I got the darned 502 error. But the comments above tend to make me think some mods would have disallowed it mistakenly thinking I wasn't referring to an actual feature of the program. People would have been discouraged from installing the program if they thought they were SOL if they needed to recover the drivers on a fresh install. The program given away had a feature that would have allowed for that with a legitimate back up - without the program being installed at all.

Posted 14 years ago #
BuBBy
Teh adnim

I posted nothing about reinstalling the product. I posted about a FEATURE of the program to back up your drivers in a self extracting executable. I'd expect the mods to be at least a little bit knowledgable.

Again, the problem, plus the lack of knowledge before disallowing a comment speaks negatively about this site. Perhaps it doesn't pay for members to try and be helpful around here.

I am one of those mods - although I was not online yesterday. I'm sure you felt you were being singled out because your insight was being ignored. However if you go back now and look at the comments - there would be at least a dozen comments mentioning the selfextract executable - and probably 5 times that sitting in the trash folder right now.

Repeating the same thing over and over results in users posting stuff like this comment...

How many people are gonna tell pete he is wrong? I think he got the point by now. Let’s get over it now please.

I think whoever was moderating yesterday was more than accommodating. Usually once a point has been made or a problem solved - I don't bother putting through reposts - and it's not due to a lack of knowledge.

Perhaps it doesn't pay for members to try and be helpful around here.

We're all volunteers - The only pay we get is the gratitude (and abuse) from users for giving up our time to make the service what it is.

We try our best with what we got. Can't do more than that.
(Even admins get 502 gateway errors).

Posted 14 years ago #
Gracey
Member

Wed. Jan6th...the stickr is back, and I'm back to getting the bad gateway errors.

This is so frustrating - I have the SoThink SWF Quicker from last time and would love to update it but I can't because once again none of the download links work for me.

I'm pretty sure it's the stickr thing - the other day when it was gone, the download links worked fine. The stickr is back, and I can't get any of the links to work again. Not even rick click, save link as - all I get is "HU85Qzj2.htm.part" file that opens the page that says bad gatewy.

Posted 14 years ago #
Gracey
Member

@watcher13 - sorry I didn't see your post previously. Up until the week before christmas I never had a problem downloading files from here. I've never had a problem downloading files from anywhere.

Currently, I can (and have) downloaded programs from a number of different sites.

I forget which day it was, but the day that they had InPaint I was able to download that, and there was no stickr thingy on that day. The stickr thing is annoying.

I am using firefox, no download managers, and my computer is hooked up to high speed cable, and wireless connections, GOTD is in my white list, etc. etc.

I really don't know what else to do. I've been around long enough to know how to set my security systems to allow downloading from certain sites, but this one has be baffled.

Posted 14 years ago #