Giveaway of the Day Forums

1. 

   Anonymous
   Unregistered

   Telecom Corp., the country’s largest phone company. & (LSP)Xtra

   http://www.nzherald.co.nz/nz/news/article.cfm?c_id=1&objectid=10627248

   woman received a text message saying "F*** you" from its call centre after she complained about delays in her cellphone service.
   Telecom finds 'f**k you' text sent to five customers

   http://tvnz.co.nz/national-news/telecom-five-customers-abused-text-3371122

   They apologised to the van Voornveld's, gave Jonathan a brand new phone and credited his account with $100.

   http://www.crn.com.au/News/165889,telecom-nz-hands-out-cdma-phones-after-3g-network-failure.aspx

   Since then, Quin claimed the service is gradually being restored. But of the 54 cell sites affected by the outage, 39 - mainly in the south of the country - are yet to be restored.

   http://www.nzherald.co.nz/nz/news/article.cfm?c_id=1&objectid=10627136

   Telecom: 'Serious hardware failure' to blame for XT outage

   http://www.nzherald.co.nz/nz/news/article.cfm?c_id=1&objectid=10331696

   The outage, also crashed the New Zealand Stock Exchange - the sixth time that technical problems have caused the closure of the stock market in the past nine months.

   http://blogs.pcworld.co.nz/pcworld/tux-love/2010/01/telceom_and_the_rword.html

   http://blogs.pcworld.co.nz/pcworld/tux-love/2006/10/hey_hey_its_max_day.html#comments

   http://www.nzherald.co.nz/nz/news/article.cfm?c_id=1&objectid=10625999

   A kiwi salesman was stunned to receive a $1100 bill from Telecom for just 10 minutes of internet access from his laptop.

   http://www.nzherald.co.nz/news-cartoons/news/article.cfm?c_id=500814&objectid=10627324

   The week that was !

   http://rotowhenua2.blogspot.com/2010/02/is-it-new-zealand-telecom.html

   broadband link fails again

   http://www.telecomasia.net/content/fasttakes-telecom-nz-csl-aircel-bbc-optus-smart

   http://www.itwire.com/it-policy-news/government-tech-policy/29859-misleading-broadband-ads-cost-telecom-nz-almost-nz10m

   Misleading broadband ads cost Telecom NZ almost $NZ10m

   Monday, 07 December 2009

   IT Policy - Government Tech Policy

   Telecom NZ has been fined $500,000 for misleading broadband ads, and has already paid $NZ8.4 in compensation to customers who signed up in response to the advertising.

   Telecom New Zealand Limited has pleaded guilty to 17 charges of breaching the Fair Trading Act over claims made in 2006 when promoting Xtra's Go Large broadband plan, and has been fined $NZ500,000 in the Auckland District Court.

   According to the Commerce Commission, which brought the action against Telecom, "From August to November 2006 Telecom and its ISP Xtra undertook an extensive nationwide advertising campaign to promote the 'Go Large' broadband plan and made a number of representations, including 'Xtra Broadband is about to be unleashed!', 'unlimited data usage and all the internet you can handle' and 'maximum speed internet'.

   In December 2006 the Commerce Commission launched an investigation following complaints from Xtra customers who found that the Internet speed was constrained, in some cases to dial-up speed.

   http://www.geekzone.co.nz/paulspain/5993 (on-Email up to 30 day)

   http://computerworld.co.nz/news.nsf/telecommunications/telecom-explains-latest-network-failures

   Telecom has installed additional processing power and surge protection on its troubled XT network — but that has just brought more troubles for the telco.

   Posted 14 years ago #
2. 

   Whiterabbit-uk
   Games Guru

   We're still considering NZ as a possible emigration destination (Either NZ or Australia). This sort of news is actually rather distressing for me as I rely heavily on internet access. At the moment I pay about £15 a month for unlimited bandwidth and a speed of 10Mb, though I suspect the actual speed I'm getting is much lower than that quoted. The whole package is however quite good when I hear of how much it costs elsewhere in the world. #

   How much are you paying. It would be an interesting excercise to see the disparity across the world with respect to what you pay and what you get.

   Posted 14 years ago #
3. 

   Dragonlair
   Member

   WR. I'm on a special deal for unlimited access at $19.99/month. The normal rate is actually $42.95/month and that's only because I get my Cable from the same company. Your rate is by far the best I've ever seen.

   Posted 14 years ago #
4. 

   NolafromNZ
   Member

   Stephen, I used to be with Vodafone, the 2nd largest mobile/broadband telco in NZ but they charge like wounded bulls, especially if you go over your allotted 6gb allowance. I have had bills of $700 and $1100 plus others each month which is why I dropped them. I paid NZ$80 per month for 3gb plus an extra $10 if I went over the 3gbs to give me 6gb per month. And, every month I went over, even with an eagle eye on the usage. There were 'hidden charges' but no-one at Vodafone could tell me what they were. No idea what the speed was, but it was certainly a lot faster than dialup.

   I am now with a small, private Whangarei company and I pay $79 for 10gb usage each month. If I go over the 10gb I just go down to dialup, so I never pay more than $79. I have to admit though, that like you, I know I am not always getting the 100mb speed I am supposed to be getting. Still a heck of a lot better than dialup though.

   I have to qualify this to explain that as we have no landline, we are dependent on mobile or wireless internet access. The options for rural customers are very slim here. Though the rural sector supplies most of the exports in NZ they are considered as less than the you-know-what under our gumboots.

   I certainly wouldn't choose NZ if you are dependent on broadband. Nowhere that I know of has unlimited gbs, and we are one of the lowest countries in the world for broadband usage, and we pay more for our broadband than most of the world. The government and the telcos don't give a damn, as long as they can charge the users for nothing they are happy, and as long as the government doesn't have to fork out they are happy too! It doesn't worry them a bit that we are way behind most of the world. Even Korea has a far better broadband system than NZ (and I don't mean to denigrate Koreans in any way). But the government and the telcos have us by the short and curlies and I can't see the situation changing any time soon.

   Hotdoge3, whereabouts do you live? I am in Northland, out in the sticks. Takes me 3/4s of an hour to get to our nearest town, Whangarei.

   Posted 14 years ago #
5. 

   giveawayfan
   Member

   Currently I can not afford broadband and I pay $10 for unlimited dialup (That I feel ought to be free). It is the only way I get unlimited internet without any reduction in speed in NZ. Its crazy out here. Big monopoly.Big time.

   Posted 14 years ago #
6. 

   Anonymous
   Unregistered

   KiwiOnline dial-up $9.95 ISP Xtra is $29.95 all unlimited if Xtra is not out ! now the TXT is out & going to pay to stay, Towie's taxing times with XT no one could find their cars,no good to ring so take the cars back where they found them !!
   Whiterabbit-uk I pick Australia I live in OZ 3 years and the pay is very good I went over in 1976 pay in NZ for 100 hours $160 in OZ for 40 hours $165 & it nice not cold, hope to be in OZ in next year or 2

   Posted 14 years ago #
7. 

   BuBBy
   Teh adnim

   To compare Oz ISP plans & rates etc - http://bc.whirlpool.net.au/

   Posted 14 years ago #
8. 

   Whiterabbit-uk
   Games Guru

   I definitely count myself lucky with the price I pay; especially having unlimited downloads on top of the price. The government started a scheme several years ago with the aim of getting a certain percentage of the population online by a certain time. (Don't know the figures though).

   Australia would be a better bet with respect to family because all my matriarchal side of the family live in Melbourne; but I've always been enamored with New Zealand; also NZ have a better immigration policy, with respect to age. I'm already over the limit for Australia, but thankfully my wife still has several years before she reaches the cut off. New Zealand age limit is much better and, I think I still qualify on my own.

   It's all up in the air still until my compensation claim has been settled. My wife is trying to persuade her parents that emigrating is a good thing. :).

   I do think the Australian weather would be better for me with respect to the bony injuries I’ve sustained. My doctors have said I will definitely develop severe arthritis in my spine over the next decade, so it's looking a better option, but as indicated above i still have my hear set on NZ.

   Posted 14 years ago #
9. 

   Anonymous
   Unregistered

   http://www.scoop.co.nz/stories/PA1002/S00334.htm

   Minister says 111 calls must get through ? 111 in NZ 911 in USA nice if it works ?

   http://www.scoop.co.nz/

   Telecom has today announced that Frank Mount, its CTO, has resigned.

   * NZ Govt - Minister says 111 calls must get through
   * Labour - Joyce not fighting for XT customers
   * Scoop Business - Telecom network executive resigns amid XT outages
   * Labour - Time for Minister to get on the blower
   * TV3 Video - John Key on GST, police and the XT faults - Latest XT outage sparks call for Govt intervention - Telecom: No XT upgrade until mid-March - Telecom CEO on XT: Enough is enough - Telecom fights to restore customer faith in XT - XT customers unhappy, but can't break contracts !!

   Posted 14 years ago #
10. 

    Anonymous
    Unregistered

    http://www.nzherald.co.nz/nz/news/article.cfm?c_id=1&objectid=10628598

    Telecom spokesman Mark Watts says the 111 emergency calls system, which went down around 26:Feb:2010,3.30am, has been "largely" fixed.
    The system failed in the greater Auckland area this morning with some callers unable to reach police, fire and ambulance.
    Mr Watts said customers in west Auckland may still be experiencing problems.
    He told National Radio that today's problem was not related to the XT network. It affected callers on all networks on landlines and mobiles.

    Posted 14 years ago #
11. 

    Anonymous
    Unregistered

    http://www.fibretothedoor.co.nz/

    Why is fibre better than copper? with Telecom it be copper?

    Posted 14 years ago #
12. 

    Anonymous
    Unregistered

    http://m.nzherald.co.nz/story/technology/10629800/

    Have you got a complaint about customer services? Join the queue - or maybe a Facebook group - to vent your rage.

    http://www.youtube.com/watch?v=YbcA7ko71cw

    Posted 14 years ago #
13. 

    Anonymous
    Unregistered

    http://www.nzherald.co.nz/nz/news/article.cfm?c_id=1&objectid=10629816

    Telecom is giving out rival 2degrees' services to key hospital staff on XT as backup in case the network, which has failed four times since December, goes down again.
    may be can not fix it?

    http://www.nzherald.co.nz/nz/news/article.cfm?c_id=1&objectid=10628823

    angry Telecom customers can change to Vodafone and keep the same phone number - and be credited the amount they are charged for breaking their contract.

    Posted 14 years ago #
14. 

    Anonymous
    Unregistered

    http://www.stuff.co.nz/business/industries/3460971/Telco-services-berated-as-Third-World

    Telco services berated as 'Third World'

    Posted 14 years ago #
15. 

    Anonymous
    Unregistered

    http://www.nzherald.co.nz/nz/news/article.cfm?c_id=1&objectid=10633831

    The telecommunications giant announced on its customer service Twitter feed this afternoon that customers on XT and CDMA networks in some areas around the country may have found their voice, text messaging and data services disrupted,

    Customers on the rival Vodafone network reported outages in Wellington and Taupo earlier this month. The company said network congestion was to blame.

    Posted 14 years ago #
16. 

    Anonymous
    Unregistered

    http://www.stuff.co.nz/business/3657571/U-wot-Telecom-launches-scrambled-text-inquiry

    Text messages have been mysteriously altered between sender and recipient in at least 20 cases, prompting a Telecom investigation.

    Salvation Army church leader Steve Molen discovered the glitch last week when he sent a text to 10 people to remind them of an upcoming dinner.

    It ended on a lighthearted note with "bring a date or your muma but would prefer it if you bought [sic] a youth and plenty of food should be a great night so see you there six o'clock".

    However, one recipient – his wife Faye – received a message that read "bring a date or your muma but would prefer it if you bought me she setting a bad example for me".

    Mr Molen, of Newtown, contacted Telecom's call centre and was told he wasn't the first to experience the problem. "[The call centre worker] said it was a software fault that adds lines to the last part of people's texts ... and there had even been swear words added on to some messages.

    "I said to him does that mean I could send a text to my boss that inadvertently tells him to eff off?"

    Posted 14 years ago #
17. 

    Anonymous
    Unregistered

    http://www.stuff.co.nz/technology/digital-living/4789570/Faulty-broadband-meter-cause-of-overcharging

    Telecom says a fault with its broadband data usage meter means it overcharged some customers or incorrectly throttled their internet speeds.

    Customers have been reporting problems with the meter for months.

    "I've apparently done 27Gb download in the five hours that everything was turned off and everyone asleep ... something's very very wrong I think,"

    Posted 13 years ago #

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