Can anyone suggest where I can go for help with this? I just tried to install Internet Explorer 8. It downloaded; I clicked to install it, and then left to let it download the required updates. When I came back, it said the computer needed to be restarted to finish. All was fine till then; I agreed to let it restart, and barely upon starting to do so, the hard drive (or something in there) started racing/spinning a mile a minute and just wouldn't stop. The computer wouldn't even start to load. I tried pushing the power button to make it turn off, but that didn't help. I was afraid it would burn something out if it kept going that fast, so finally in desperation I pulled the plug. After that, it restarted normally, but I still have IE7, plus a little Troubleshooting shortcut on my desktop (http://go.microsoft.com/fwlink/?LinkID=106440) It suggests putting in a Microsoft Fix to reset the security settings. I think my heart has finally stopped racing; do I DARE put this in? And do you think anything is damaged? I'm just glad it didn't restart automatically, while I wasn't watching! I've been searching on Google but I can't seem to find anything about this particular problem.
IE8 Installation Problem
(17 posts) (7 voices)-
ScarletPetal
MemberPosted 14 years ago # -
RosnSC
MemberScarletPetal, I can't help you with that particular problem, but here are two web sites I found for IE 8 support that may/should. One deals with How to solve Internet Explorer 8 installation problems, while the other, Internet Explorer 8: Home page, tells you why you should install IE 8, and offers a Support section. I hope those will help you. Of course, I'm pretty sure someone else on this forum has experienced your problem, and will be able to help you, as well.
Sue
Posted 14 years ago # -
ScarletPetal
MemberThanks, RosnSC. Edit: There's a problem with your links, though.
Posted 14 years ago # -
Robert
StrayCatSue's links are:
Solve Internet Explorer 8 installation problems and IE 8 Start pagePosted 14 years ago # -
aRenegade
MemberAfter reading the problem you described and what you had to do to fix it (i.e., pulling the power plug for a hard stop on a spinning HD) gave me the shudders. Before attempting any cookie cutter fixes I'd suggest you do a System Restore to a point just before your first attempt at installing IE8 and all was well. It would be prudent for you to negate whatever changes were made to your system because something definitely changed, it was not to your liking, and you don’t have hardly a clue what it was…lol
“in desperation I pulled the plug. After that, it restarted normally, but I still have IE7, plus a little Troubleshooting shortcut on my desktop.”
Ok, after the System Restore run whatever disk cleaning utility you’re using (they’re basically all the same) to clear out remaining garbage files, empty folders, etc, and finish it all off with a good old fashion HD defrag.
Once you get your PC back to square one, and if your still brave enough to try, just follow the yellow brick road so to speak; http://www.microsoft.com/windows/internet-explorer/default.aspx and give it another go at installing IE8.
- Renegade -
Posted 14 years ago # -
I'm with renegade, when I read
"The computer wouldn't even start to load. I tried pushing the power button to make it turn off, but that didn't help. I was afraid it would burn something out if it kept going that fast, so finally in desperation I pulled the plug."
When I was half way through through your post I was thinking you were gonna pull it. Don't ever ever pull the plug, wait wait and then wait some more before ever think about pulling the plug. I have waited for over 2 hours before for a computer to shutdown, but if you yank the plug. You have just created a world of hurt and have not helped yourself.
Do what arenegade said and
Ok, after the System Restore run whatever disk cleaning utility you’re using (they’re basically all the same) to clear out remaining garbage files, empty folders, etc, and finish it all off with a good old fashion HD defrag.
Also install iolo's system mechanic and run use the test trial. It has an excellent shortcut fixing and has helped me restore issue's that other programs had caused by deleting the short cuts.Like glary's and another I cant think of. some of those say shortcut fixer, but they just delete the shortcut, not repair it.
Iolo will give the option, so pay attention and choose repair not delete.
Make sure to back ups first before anything,
Also then you can a registry fix, Iolo's is a very non invasive and is a safe mode so to speak registry program.
It will also defrag the registry, it is good to this after all the cleanings.lolReally this must have program, my subscription ran out about 4 months back and I have meaning to get it again.
Now from messing around junky new programs. I have lost DivX icons, the shortcut cannot be replaced. I have tried. If i would had iolo it would have never been lost.I also lost Ie8 to. In fact it was glaries. I have no idea what the heck it was doing but it wont be coming back. I havent reinstall it. I still have Ie8 64bit.
---------------------------------------------------------Knowing that the hard drive is locked or windows is frozen is the only time to pull the plug. Just wait otherwise, there is a reason it isnt shutting down.
After 30 to 45 minutes of blackish screen trying to shutdown, I have it come back up and hear a deep dung sound and tells you it cant do something.
Sorry it was a bit choppy,
hope it helps
Posted 14 years ago # -
RosnSC
MemberScarletPetal, I don't know how that happened - with my messed up links, that is - but I see Robert corrected them for me/you, so all ended well...(chuckle). Thanks, Robert...:). Anyway, just as I figured, someone more knowledgeable came to your rescue, and hopefully helped you solve your dilemma. BTW, you likely aren't the only one who would have handled your situation as you did. My family would probably have done the same thing if I wasn't here to solve it for them...lol. Though there is a whole lot I don't know about computers, I know more than my family members combined, and am thus the go-to person when problems arise...lol.
Sue
Posted 14 years ago # -
watcher13
MemberGotta say, though I don't disagree with cleaning out junk files or defragging, what you really need to do after an episode like that is run your error check utility. In other words, what Windows technically calls chkdsk, which checks for damaged files. And you really should run it overnight and have it check for bad sectors on your hard drive. At least the non-bad sector check should be part of your regular routine, anyway.
http://touchstone.custhelp.com/app/answers/detail/a_id/3038
I'd also consider running System File Checker, a hidden tool meant to repair Windows system files.
XP:
http://help.stargate.net/general/sfc.shtmlVista:
http://www.tech-recipes.com/rx/2231/vista_run_system_file_checker/Posted 14 years ago # -
ScarletPetal
MemberThank you all for your replies. Unfortunately, I am unable to perform a System Restore; so I guess whatever settings were changed will have to stay that way. I do think I made something not quite clear; the hard disk begin spinning fast JUST as the computer was STARTING again, during the restart, not when it was still shutting down. If I had clicked Shutdown, it would have shut down completely normally; then probably, I guess, would have had the problem the next time I tried to turn it on. So - should it happen again, do I just let it race along until it does something? It is guaranteed it's eventually going to do something? What if it overheats doing that? (That's not meant to be rude, I just want to know) No, I didn't think pulling the plug was a great idea - I was scared to do that, too, but as you all pre-suspected (is that a word?), I didn't know what else to do! Well, I shall look at RosnSC-amended-by-Robert's links, and, watcher13, I'll do the disk check sometime tomorrow, I hope, as well as System File Checker; I know how to do both of those things. aRenegade and Txnnok, I guess I will try a clean up as well; I have Tune-Up Utilities 2007 installed; is that the sort of thing you mean to do it? I have a full version of System Mechanic 2006, I think, but not the latest. But I have to reinstall it; I had taken it out awhile ago. Or shall I download the trial of the latest one? My hard drive has very little room left; I'm sure that didn't help matters, and I don't think I'll be able to completely defrag it, but I'll do what I can. (Yes, yes, before you all tell me to, I'll see what I can get rid of :)) I think I'll continue with IE7 for, oh, just a little longer; maybe after I get some room cleared, I'll try it again. If I'm feeling brave. I'll make sure I have a restore point or two first; and hope they work. Sorry this is so long, but thank you all again. Hopefully everything will be okay; so far I've not noticed any problems; and IE7 is working no different than it ever did.
Posted 14 years ago # -
RosnSC
MemberScarletPetal, here is a recommended-by-others web site you should take a look at, to see if you can find some help - Computing.net by Tom's Guide - Computer Tech Support Forum. BTW, I think the reason my links didn't work is because when typing the html code, I mistakenly switched a couple of letters around - herf, instead of href. Anyway, check out that forum; with that, and the suggested solutions you have gotten here, you should be able to get your problem resolved. :)
Sue
Posted 14 years ago # -
watcher, I'm jealous of not thinking of running a scandisk first. This is probably more important than anything you need to try and you dont even have to install anything, scarlet.
I havent ever ran the filechecker, but that doesnt mean it isnt a good idea and there is no install with it either.
-------
Now that I havent been using Iolo, I need to do do this myself. Iolo has these programs built in. I am no saying to install it vs running the checks, no absolutely run the checks first and foremost, then you can do a disk clean up to get rid of the junk.This leads me to your question scarlet, no Tune-Up Utilities 2007 isnt the same as iolo. Tune up is basically an Advanced System Care on steroids, but not the even close to the same.
Check the ratings on Iolo. It has the best ratings of any tune utility around and a ton of people here vouch for its usefulness. All you need to do is install a trial period of of the newest version, be sure not to get pro unless you need a firewall and antivirus. The ratings are very low for them though.
Oh and be sure to sign you for a newspaper while your there or emails, they will send you coupons to buy it for $20 dollars. You never know you might choose to buy it.
---- back to problem--
defraging absolutely matters and here is why,Registry defrag is a process that undoes the fragmentation of your registry. Your immediate reaction is likely to be 'So?' and that is not surprising at all. Most people are unaware of the crucial function played by registry defrag or how it can improve the performance of your computer.
Let's start at the beginning. The Windows registry is the most often used part of your computer. All configuration data of both your hardware devices and software applications are stored in the Windows registry. Ideally, when you stop using a program or delete it, all configuration files associated with it should be removed from the registry. However, this does not always happen in reality.
What happens instead is that bits and pieces of unwanted files remain in the registry and end up bloating it up. But that's not all, these fragmented files can cause fragmentation of your valid configuration files, causing problems in running some applications as well increasing the risk of a computer crash.
Registry Defrag is an essential process that removes these fragments of unwanted or misplaced files. By doing so, you remove the clutter that has accumulated in your registry over a long period of time. This will significantly improve the speed of your computer as well as protect it from mishaps like computer crashes.
Fortunately, this is a very simple process. You need to get software for registry defrag and run it on your computer. It will locate and safely remove all the unwanted fragments of old and dead files from your registry quickly and efficiently. Registry defrag on a regular basis will ensure that your computer doesn't slow down with use. It will enhance the proper functioning of your computer and it will feel as good as new http://ezinearticles.com/?What-is-Registry-Defrag-and-Do-I-Need-It?&id=2249698
It will will make a difference with your computers performance and could help fix the issues that led to the problem. I doubt it will fix the problem. it is maintenance, but when your computer does something like that, you need to take preventative steps.
this is a good enough start. I'm sure someone else will fill in more good ideas of what to do next.
Remember mine I moved mine to #3, watcher's 2 ideas should 1 and 2. for now.Posted 14 years ago # -
Tiffany
Memberthe hard drive (or something in there) started racing/spinning a mile a minute and just wouldn't stop.
ScarletPetal, how old is your drive? This above suggest to me that your HD is making the usual noise before it dies. Is this the first time or have there been other times. Installing IE8 would not have done it. IE8 is only a program. HD noise is HD dying. Get the tech experts to fix it.
Microsoft Fix
This is safe, I have used it because I was sick of IE8 stalling on me. I now use Firefox, but some applications I use need IE8. Not even sure if it fixed it for me.
Posted 14 years ago # -
ScarletPetal
MemberOh, hi Tiffany; I was just about to post and saw your comment. So I'll answer you first: Ugh, I hope that isn't the problem! I was a little worried about that when it happened; I was afraid that was the end of it, but, this is the first time it has happened. The drive is about three years old; (the computer was purchased in mid-2006) The tests I ran show the drive as okay; not being an expert, I don't know whether that's so or not.... Thank you much for responding.
Posted 14 years ago # -
ScarletPetal
MemberThanks again, Txnnok; I'm finally back. After a few mishaps along the way, I think I've done everything suggested. Disk Check found some errors; of course I don't know what they were, as the screen went past so quickly; I used to have some preference set where it would make a log of its findings somewhere in the computer, but I could no longer remember how or where; anyway, it apparently fixed what it found.
Installed System Mechanic trial, too. I got it from CNet because I couldn't find anywhere on the actual site where to get a trial download. The option is probably there, but I couldn't find it; they just kept putting it in my cart and trying to bill me. Since it was more convenient for me at the moment, I installed it before running the disk check - I'd already done SFC. I finally remembered why I uninstalled it in the first place! When it's installed, it won't let me run disk check at all, except through it. So, I had to do it that way, but I hope when I uninstall it after the 30 days it will take out whatever it puts in to prevent disk check from being run manually. It didn't last time; and I spent weeks searching the Internet for a fix; I tried all the ones I found; tried to disable any unnecessary services, but nothing ever helped; I couldn't run it (either with the program in or out that time) - and really needed to, for another problem; the only thing that finally fixed it was when I had to do a repair reformat for another reason. At least it did let me do it through the program this time, but I don't like their service manager; (otherwise I like the program)....
Anyway, I defragmented the registry and computer as suggested, (still some fragments on the computer, but System Mechanic didn't seem too worried.) and I ran the registry cleaner. Having had good luck formerly with SM, and not being quite sure what to do when presented with a huge list of errors, I bravely or foolishly let it delete whatever it found after a quick scan (by me, I mean) through. I had it look for junk files but there were very few of them. While I was at it, I ran the hard disk check; it came up that everything was "OK" although all of the categories had at least a little orange and sometimes red on the graph, though still mostly green. I don't know if that means anything; I do hope the hard drive is okay, but I don't know what else to check for. For the moment, I guess things are otherwise okay; hopefully I've taken enough preventative steps :).
I'll look at your site link a little later, RosnSC; don't worry about the mixed up links. Thanks to all of you again, I appreciate it.
Posted 14 years ago # -
Sorry about not providing a link for SM, they do have there are the site though. They even have downloads for really old versions.
I can't believe SM prevented you from running a disk check yourself manually, very strange. I can see it adding an entry to registry to be able to run it, because it has its own tools to run disk checks. I just can't see it preventing a normal check.
It does offer different levels of disk checks, so be sure to choose the deepest one.Don't worry that you let it go on the registry scan, like I said it is like a safe mode scan with it. It will not go crazy like the other registry scanners and delete unnecessary stuff. There is no other program that I would make this claim about. Some that I could to use, but you would have to keep a close eye on them.
It will take a little looking because there are so many tools, but the shortcut fixer is in there somewhere. Just remember to watch that it says fix and not delete. I just hope its not to late now after running all those cleaners. I should have said to use this first before clean up programs anything. Sorry if it caused you to lose any.
Also there are some programs for speeding up your internet connection, that do work. They also have place to check download/upload speed. You just have to do little searching for it.
When you uninstall SM just be sure to use windows to do it and uninstall programs like revo. You do not want them removing any needed programs like you are talking about.
By the way, when you use windows to uninstall a program it's place in the registry is left there. MS doesnt remove any when removing a program. This why you had so many when Iolo finished, if you had scanned with another program,like glary's or advanced system care there would have been alot registries asking to be deleted. They would have been dangerous to remove to. I know from experience.
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I seriously hope its not the hard drive going out. This why I was getting you to these things. It reduces the load on the hard drive.
Now that you have all cleaned up and the registry defraged, run iolo hard disk defrag.
IF you have another program that is fine use it.
A defragged hard drive is very very important on not making the hard drive work so hard.Hard drive working = heat
more heat= hard drive dying faster
energy cost is the only reason for those eco green hard drives./low heatPosted 14 years ago # -
watcher13
MemberScarlett, I posted a quickie last time, so let me try and clarify this time. (A quickie post for me is a post less than a bible sized book. LOL.) Actually, I think you're going to be fine. I think the problem was related to downloads from Microsoft. As an occassional tech., I've found that often Microsoft updates that require a restart glitch when they try and restart and then fail. Usually, just restarting your computer fixes that, though we had a thread here recently where one of our regulars had a crash related to a security update which caused major corruption. And she wasn't the only one.
Your hard drive racing is not necessarily a sign that it's "blowing up". An incorrect instruction to your hard drive's controller on your motherboard can cause that. Probably the result of the garbled or incompatible installation of IE8. The reasons I suggested what I did are twofold. I recommended running your error checking - technically called chkdsk, the successor (also, strangely enough, the predecessor) to scandisk, as Txnnok mentioned - first, to see if the spinning caused any damage and, second, to repair any garbled files that the install might have caused, partly in case you decided to try it again. That second reason is also why I recommended running SFC.
The trouble with the new Windows error checking is that it doesn't give you easy access to the final report of bad sectors, like scandisk did. Really, chkdsk is probably inadequate and you should use 3rd party scanning software, but this is an issue that, IMHO, I don't feel has been properly looked into, so you have to dig for good alternatives. I didn't recommend one, because I didn't do my homework and haven't chosen a new one for myself, either. I've got a couple of hard disk scanners on emergency reboot CDs, so I'm covered in an emergency. Also, you can get 3rd party utilities that will read your disk's S.M.A.R.T. information. S.M.A.R.T. is a system that they put in a few years ago which helps monitor your disks overall long term health. This would likely tell you if the racing was caused by a glitch in your disk. An internal controller malfunction, in this case, and not a good sign. There are also 3rd party scanners/utilities that will "stress test" your hard disk. Putting it through a batterry of tough, but not unreasonable tests, to see how it's holding up. I'm assuming you have XP. If you have Vista, this is built in. All Programs>PC Help & Tools>Hardware Diagnostic Tools.
If you've managed to see the # of bad sectors from your scan and you don't have any, or no more than the last time, then I wouldn't worry. You could check the S.M.A.R.T. and find/run a stress tester, too. just in case. Often, you can get good utilities off the website of your hard drive manufacturer. Maxtor and Seagate, for example, have offered testing utilities that work pretty well, but only dependably on their drives. Look in your Device Manager if you don't already know your hard drive make and check their website. You might find everything you need.
As far as IE8 - I'm not trying to be insulting - but did you read the "Release Notes" first. That's essential with any really massive, complex software like IE. The release notes will tell you everything you have to have - certain Windows updates, for example - and "known issues", which are known conflicts with other softwares or specific hardware (actually, driver issues). For example, to install Vista Service Pack 1, there were certain updates I had to be sure were installed and Windows Update didn't even send down ("push") SP1 to me, because it detected certain incompatible drivers on my system, even though they were being used, but were just in driver storage. Some I didn't find out until I read the Release Notes (actually, in this case, the Knowledge Base article, but it's practically the same). Sheesh!
Maybe you just got a garbled download and should try IE8 again. But, please, double check the Release Notes, first. I didn't even try IE8 in the beginning, because there were so many bugs in the early Release Notes that I figured it wasn't ready for primetime, yet. And a lot of people said the Beta version indeed wasn't. It's possible too, you had trouble because your disk was so full. It might have had trouble expanding certain files properly on your disk, especially before a defrag. Even if you had the required space, I've seen this before. A few systems files have to go into certain parts of the disk, and if there wasn't enough space in those sectors, you could have had problems. Defragging addresses that issue.
In any case, good luck. Keep in touch.
Posted 14 years ago #
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