JLewis
Member
After downloading and unzipping today's file, executed the setup file (2.46 mb) as admin (after the giveaway window checks ok) an error message says: "Installer integrity check has failed. Common causes include incomplete download and damaged media....contact the installer for a new copy. More info at: nsis.sf.net/NSIS_Error
Using win 7 64 and firefox, all up to date.
I have already redownloaded the file 5 times, same result.
Please advise! Thank you.
ChrisS
Administrator
Copied from the post about Games not installing:
It's probably your security software flagging the wrapper as a threat and quarantining some files. Then, when setup.exe finishes unpacking the archive it checks the manifest and determines that some files are missing, which makes the archive "corrupt".
This is a known issue with Kaspersky and a small number of PCs. If you're running Kaspersky the only known workaround is to download the program, reboot in "safe mode with networking", install the program, and then reboot normally. If you're not running Kaspersky then try disabling the anti-virus or setting an exclusion for the file/directory.
FYI - there are a number of posts on the giveaway page about problems with Bitdefender.
JLewis
Member
Thank you for the pointers and suggestions!
I am running Kaspersky, but had disabled it during installation of the giveaway, to try that also before bothering anyone, but with no result. This had never happened before with any giveaways in years of successfull installations...
So I have to reboot in safe mode with network! What a lot of hassle for a simple program... anyway, will try reboots/exceptions etc. if I can find the time to do that before the availability time runs out!
Thanks again,
mikiem2
Moderator
If it helps at all, you cannot completely turn off Kaspersky, Bitdefender, & probably several other brands of security software. That's a good thing -- if you could turn it off, so could mal-ware, which often does in fact try to disable security software. They use a Service that auto-starts with Windows that cannot be stopped, set to manual, or disabled -- Unless you boot into Safe Mode, which only uses the minimum drivers, services etc.
"This had never happened before with any giveaways in years of successfull installations..."
In another thread a while back Chris was trying to help with similar problems on a few PCs/laptops. I installed fresh copies of Kaspersky in 2 win7 VMs, one 32 bit, one 64 -- neither had ever seen Kaspersky software before. The very same GOTD offers that were being blocked on these machines worked fine in both VMs. That & other evidence suggests that *in some cases*, the complete installed Kaspersky software, or maybe even something that it changes in Windows, does not match a new, fresh install, & that those changes are responsible for the problems installing GOTD offers.
RE: narrowing it further...
Personally, the only way I know of to find all changes would be to do a snapshot of all files/ folders, & registry entries, try to remove everything Kaspersky, verify that GOTD worked, take another snapshot, add Kaspersky, verify GOTD worked, take a 3rd snapshot, then compare the 3. If the 1st verify failed, I'd have to look further for something I missed, & failing that, compare the 2nd snapshot with the same version of Windows on some other hardware that worked with GOTD. If the 2nd verify failed, I'd have to do the same thing, but after adding Kaspersky to the 2nd machine & making sure GOTD worked.
As my VMs worked after adding Kaspersky, & since those were the only Windows installs I had running Kaspersky, I could go no further. [It was probably the only time I've ever felt badly because my VMs & PCs worked properly.]
"So I have to reboot in safe mode with network! What a lot of hassle for a simple program... anyway, will try reboots/exceptions etc. if I can find the time to do that before the availability time runs out!"
Again, personally speaking, a re-boot into Safe Mode isn't all that bad, taking me just a minute or two. The easiest way is probably using msconfig [I type it into the Start Menu run box], but as this PC can boot into a few different copies of Windows, I usually just select the version I want to run on the Windows Boot Menu, & press F8.
JLewis
Member
Thanks again for the trouble and insights, always good to learn more stuff or be reminded of things we sometimes overlook.
Yes, I know about not being able to fully turn off any anti-virus for this good reason, just thought I might try something simple (that has worked before for other software) before going into any gymnastics!
And yes, booting into safe mode is a simple thing to do but you see, I don't want to mess too much with my work computer just for this software to work. Useful knowledge anyhow!
All the best!
Whiterabbit-uk
Games Guru
You could also check the game FAQ's thread, which is accessible from the Game Discussion forums sticky section. Most of the fixes are applicable to both games and applications. I hope youget the problem fixed. Nothiong more frustrating than being unable to get something working, especially when it's obvious others are not having the same problem.
It usually comes down to either the way your computer/windows has been set up (including your security as mentioned above), or a conflict with something else running on your computer.
You must log in to post.