Giveaway of the Day Forums

1. 

   dbp
   Member

   Today's giveaway would not install on my Vista Home Premium computer because I consistently got an error that said, “Microsoft register server has stopped working” and ‘DLL/OCX RegSvr32 failed with exit code oxC0000005′.

   I went to the comments section on GOTD for help and saw that several other people had the identical problem and had asked for help. But not a single reply. No help offered. So now I, and all these other people, won't have the program and will also have to try to repair whatever items were changed or added by the attempted install.

   This has happened with several other programs on GOTD and while people tend to be helpful in the comments section, they rarely help with such technical problems. I know, "take technical problems to the forums," but there is nothing here to help either.

   Bubba, I really appreciate all you do on here, and all that the GOTD staff does, but couldn't you offer some help to those of us who aren't rocket (or computer) scientists and don't know the difference between an DLL/OCX and an exit code oxC0000005?

   GOTD is a great site and service, but when the installs often fail and only cause a lot of work to fix whatever got screwed up, it makes the site nearly as much of a hazard as it is a help... particularly when there is no help from either the webmaster or the other users.

   It's too late for me to get this program installed today, so I will just have to let it go (and fix whatever tracks it left). But I sure do hope that the GOTD staff and our fellow users will be more generous with their advice in the future and thus help keep GOTD a great site, one that we can recommend on our websites and to friends, and not more of a burden than its worth.

   Posted 16 years ago #
2. 

   BuBBy
   Teh adnim

   Too often we get spoiled with users who can assist with obvious (and sometimes obscure) problems - and on the very rare occasion, an actual support representative or developer of the giveaway program.

   People start to hope this is the norm - that all questions can be solved and that someone will always know the answer (and will know it in time), but this is the exception rather than the rule.

   None of the giveaways come with support - which often can mean if we have any problems we are on our own. The GOTD Team aren't "experts" in the giveaway software. The programs are often requested by other users, and aside from doing the wheeling and dealing and putting the software together for us all to download - they have probably used the software only on a superficial level (Does it install and start up on a test PC and does the activation code work OK).

   Expecting anybody to use each giveaway every day to such a level that they can support the program - after only a few hours or minutes to familiarise - is a really huge ask.

   Posting in the forums has the advantage over the comments section as issues can be grouped together in topic related discussions and it is very easy to tell when something new is posted, and grouping comments/posts together in related topics means you don't have to trawl through unrelated posts to determine if your question has been answered.

   Our users are very generous with advice and suggestions, and considering that there is no expectations or material rewards for assisting other users, I think whenever possible, the users who frequent these forums will always willingly do what is within their ability to help others.

   Sometimes the absence of a response is shorthand for "I have no idea and nothing to say".

   Now for future reference (or hopefully to answer your question - in case you still have the software installed).

   RegSvr32 - Exit code 5 is ERROR_ACCESS_DENIED

   In Vista your first step to fix "Access Denied" problems when installing software should be to right click on the Setup.exe and choose to "Run As Administrator" which should overcome most "Permission/Access Denied" Errors.

   Posted 16 years ago #
3. 

   dbp
   Member

   Bubby, you're a great guy with a great service, and I really appreciate all the time you must devote to it (and to your users). You have been most helpful to me and others in the comments section, and I appreciate this too, as well as your long and thoughtful answer to this question. If (when!) I need help I'll come to the forums from now on. Thanks!

   Posted 16 years ago #

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