Giveaway of the Day Forums

1. 

   QunMang
   Member

   Does anyone else have an issue with not receiving emails from Indie Gala? I purchased the Friday Bundle, and received nothing from them- no confirmation, keys, link, anything. It reminded me that I purchased a bundle from them last year with the same result. Apparently I have an account there, but if I try to retrieve a lost password, they claim an email has been sent but nothing ever arrives, even in the spam folder. I emailed support last year during this time, more than once, and also received nothing back.

   However, I was able to receive my purchased bundles, but only because a long time ago when I actually did receive emails from them one included a bundle link which still works and shows all bundles linked to the email address including the recently purchased bundles. If I didn't have that email with the link from before, I would not be able to get any bundles due to the lack of response from them. I just wonder if this is just me, or if others get the silent treatment from them as well.

   Posted 10 years ago #
2. 

   Whiterabbit-uk
   Games Guru

   I've had problems in the past but managed to get it sorted. Basically I'd incorrectly spelled my email in the section that asks for your email (had added an extra letter - simply a typo error).

   So long as you've got proof that you purchased the bundle, for example your PayPal receipt etc, they will send you the details of your purchase to the email you send them.

   You can contact them via the following email:

   support@indiegala.com

   -------------------------------------------------------------------

   Taking a screen capture

   Take a screen capture of the email receipt using the snipping tool provided by Vista/Win 7/Win 8, which you can access by typing 'Snipping Tool' in the Windows search field (select New then, from the drop down menu select Rectangular Snip.

   Or alternatively, clicking the Print-Screen key should copy an image of the entire screen to the clipboard, or holding the Alt key and pressing the Print-Screen key will capture your currently selected window to the clip board, then you just have to copy the image to your desktop by right clicking on the desktop and select paste from the drop down menu (I think you do it that way, not used the basic functions for a long time).

   I'm assuming you don't use Win XP any longer, if you do, you may need to use another screen capture device. You can get free ones from HERE; or, there's a whole host of [i]Screen Capture software you can get for free from HERE.

   See the discussion section for details of the following free screen capture devices:

   Screenshot Captor
   Duck Capture
   SnapDrawScreen Grab Pro
   lightScreen
   Cropper
   Jing

   There's also links to others that have been mentioned in the comments to the article:

   Puush
   CaptureIt Plus
   Capture View
   EasyCapture
   FastStone Capture (Last Free Version)
   FoxArc Screen Capture
   Gadwin PrintScreen
   Greenshot
   Horizon33
   LightShot
   MWSnap
   PrintKey 2000
   PrtScr
   Screen Capturer
   ScreenHunter Free
   Screenpresso
   Shotty
   SnapShot
   VVCap
   ZScreen

   p.s. you probably already know details of your screen capture capabilities; I posted it just in case? :)

   Posted 10 years ago #
3. 

   QunMang
   Member

   Well, I just tried something and it worked. I found a setting on the web-based email server for spam mail. Indiegala.com must be on everyone.net's spam block list, because I entered "indiegala.com" into the approved email address/domain email filter and had indiegala.com resend an email using the lost password form. This time I received the email. "lost password" is apparently a misnomer as there is no password to send or reset- it just sent back the profile link that I had in the old email which requires no password.

   It is interesting to note that there is a spam folder in my account, but it never gets any mail. Either there is a setting that just trashes any spam, or it is there for email that looks like spam but is not on a block list, though I don't ever remember ever having an email in this folder. In any event, thanks for the info, WR.

   Posted 10 years ago #
4. 

   Whiterabbit-uk
   Games Guru

   Glad you got it sorted. :)

   Posted 10 years ago #

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