http://www.stuff.co.nz/travel/travel-troubles/7408059/Airline-customer-on-hold-for-15-hours
Airline customer on hold for 15 hours
How long is too long to wait on hold? Thirty minutes? One hour? Try 15 hours, 40 minutes and one second.
But why wait so long? Well, the recorded message said someone would be with him as soon as possible - ''I wanted to find out what exactly they meant would be as soon as possible.'' And after a certain time, he did not want to give up his spot in the queue.